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BenMart Orders Policy

How do I place my order?

  1. Go to http://www.benmart.com.sg
  2. Click ‘Log In’ on the upper right side of the website
  3. Fill in your email address and password then click ‘Login’
  4. Select all the products that you want, choose the quantity and click ‘Add to cart’. You may also adjust the quantity or remove items once they are in your cart
  5. After selecting all the items that you want, go to the shopping basket icon to in the upper right corner and click ‘Checkout’
  6. Once you have checked that the items and amount are correct, click “Proceed To Checkout”
  7. Select your Delivery Address, Delivery Date & Time, and Mode of Payment, then click ‘Next: Review’
  8. On the next page, click ‘Place Order’ and you are all finished!
  9. You will receive an order confirmation shortly via your registered email.
  10. You can also check your Order History to ensure that your order has been processed.

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Can I cancel my order?

Yes. Please email us at return@benfoods.com.sg or call 6267 4385 within 24 hours of order placed and we will do our best to accommodate your request.

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Can I change or add items to my order?

No. you have to place a new order again. (This is to ensure that order processing is done accurately.)

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How can I check on my order?

It is easy to check your order status. Just go to "My Account" at the top menu and check your order history.

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How do I place orders?

Orders can only be placed through our website. We do not accept orders over the phone.

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Delivery

Which area in Singapore do you deliver to?

We deliver to almost all of Singapore, including Sentosa. However, we do not deliver to Jurong Island or Pulau Ubin.

If your premises require a special pass for entry, please email our BenMart Online Team at admin@benmart.com.sg before 48 hours of delivery.

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What are the available collection mode?

a)    Home/Office Delivery

  • Every Tuesday, Wednesday, Thursday and Friday
  • Delivery Slot: 10am-1pm (Morning), 2pm-5pm (Afternoon), 5pm-8pm (Evening)

b)    Self-collection

  • Address: BenMart Collection Centre ( 1 Fishery Port Road, Jurong Singapore 619729)
  • Slot: Wed, Thurs, Friday ( 3pm - 5pm) or Sat (10am-12pm)
  • Free of charge

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What is the minimum order value?

There is no minimum order value. However, we do charge delivery fees if your order falls below $200. Please refer to the delivery charges below:

What is the delivery charge?

   Order Amount

Delivery charges (GST included)

   $100 and below

$13

   $100.05 To $199.95

$7

   $200 and above

 Free

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BenMart Return Policy

What can I do if I have a damaged/wrong/ missing item?

We are sorry to hear that you have encountered the issue above. You can request for an exchange/refund by sending an email to return@benmart.com.sg within 3 working days. 

Note: Sales & clearance items are non-exchangeable.